For AI to succeed, ‘computer says no’ needs to die

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“Computer says no” was the punchline for Little Britain’s sketches parodying the very worst examples of customer service, aided and abetted by a dumb terminal. Having had our own similar encounters, we grimly laughed along. However, as more services become automated, “computer says no” could mean being turned down for a job, a mortgage, or even healthcare treatment without any explanation. No laughing matter. It’s the responsibility of all data scientists — myself included — to ensure that the datasets used to train AI/ML models are accurate, complete, and unbiased. In addition to that, it’s also incredibly important that we…

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